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Customer Service

 

 

Shipping & Delivery
Before we can ship your order, ColorDecorations has to prepare your products, perfect your needs, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is seperate from the delivery time. For sample orders, we will process and delivery it in 24 hours. For the customized orders, the process time wii be decided based on the customization needs and the quantity of goods. Thank you for understanding!

 

 

Returns & Replacements
ColorDecorations do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your needs carefully before order. 

If you are not 100% satisfied with the quality of your purchase from roofull.com, you can return or exchange your items within 10 days from the receipt date.

Request:

1. Items received within 15 days from the receipt date.

2. Items received unused, undamaged and in original package.

3. Return shipping fee is paid by customers.

4.Please prepare images of the defective beads and tracking number of the return package in advance before filling an return application.

If your device(s) is broken when you use, you can send back to us for repairing for free.

Note:

1. Before you send back , please let us know via e-mail damage and causes of damage, which is easier for us to find the fastest and most economical maintenance program. email: support@colordecorations.com

2. Please carefully package your items when you send back to us. it's not within the scope of our warranty if items is damaged during send back.

3. We will pay for the return shipping cost, but you must use the cheapest our designated shipping way. We will do not pay for those shipping ways that we do not want. Special circumstances, please contact us by: support@colordecorations.com

4.Please prepare images or papar note the damage & defective beads and tracking number of the return package in advance before filling an return application.

 

Payment
Payment Methods

There are different ways you can pay for orders:

1.PayPal
2.Western Union
3.Bank Transfer ( T/T )

Paying with PayPal

1. With PayPal, you can send payment quickly and securely. 
2. Through PayPal, you can pay with credit card, debit card, or bank account balance. 
Advantages with using Paypal:

  • Payment is traceable. You can trace the status of your payment using your PayPal account.
  • Payment does not require you to use your credit card online (you can transfer directly from your bank account). Roofull.com doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

Paypal Account: payment@colordecorations.com 

Note: About Paypal, we only receive the orders of the value of the 2000USD,  the exact amount to be decided according to the specific goods and needs.

Paying with Western Union:

We are also happy to accept Western Union payment in USD,EUR,GBP currency for most orders. Please refer to the following payment information to know more:

Make Pay able To:
First Name : RONGCHUN
Last Name :  CHI
Address : 111th Building North Side, Jindi Industrial Zone, FuQiang Road, FuTian District, Shenzhen, China
Zip Code : 518000
City : Shenzhen
Country : China

Note: Please email your ORDER NUMBER, WESTERN UNION CONTROL NUMBER, ORDER AMOUNT, FIRST and LAST NAME, STATE AND COUNTRY to: sales@colordecorations.com or the salesman who is contacting you after you send payment through Western Union.

Paying with Bank Transfer ( T/T ):

We are also happy to accept Wire Transfer payment in USD,EUR,GBP currency for most orders.
For Wire Transfer payments

Beneficiary Bank/Branch: HSBC Hongkong
Beneficiary A/C Name: HK ZHIREN INT'L STOCK CO., LIMITED
Beneficiary A/C No.: 015 722952 838
Beneficiary Bank Swift code: HSBCHKHHHKH
Beneficiary Bank Address: 2/F, HSBC Building Mong Kok, 673 Nathan Road Mong Kok

Note: : PLEASE EMAIL YOUR ORDER NUMBER, AMOUNT, SENDER'S FIRST AND LAST NAME, SENDER'S COUNTRY, SENDER'S PHONE NUMBER AND TRANSACTION ID TO sales@colordecorations.com or the salesman who is contacting you after you send payment through Wire transfer.